Booking
Once your group date(s) have been confirmed, you will be sent a contract. In order to hold these dates, you must read, sign, date, and return a copy with a security deposit. Failure to do so by the date indicated on your contract will result in cancellation of your booking, and your dates will no longer be held. Your dates are not secure until the deposit is received. Please be as accurate as possible when estimating how many students will attend the program. If your booking numbers are significantly different from your actual numbers, we cannot properly staff or provide food, and may be unable to accommodate your group.
Minimum Group Size
The minimum group we can accommodate is 15 people plus advisors/supervisors. If your group numbers decrease below 15, you will be billed for 15 people.
Changes to the Contract
30 Days Prior to Arrival: If you contact SLC a minimum of 30 days before your arrival date, your invoice can be changed to reflect an increase or decrease of 25% of your originally booked number. If your attendance number decreases by more than 25% of the originally booked number, your invoice will only be reduced by 25%. If SLC can accommodate an increase by more than 25%, the extra cost will be added to your invoice. For example, if your
retreat was originally booked for 50 persons and you contact SCL a minimum of 30 days prior to your arrival date, you can change the attendance number to be anywhere between 37 and 62. If you would like to change the duration of your retreat, we must be advised a minimum of 30 days before your arrival date.
Less Than 30 Days Prior to Arrival:
If you contact SLC 30 days or less, prior to your arrival date, your invoice can be changed to reflect an increase or decrease of 10% of your originally booked number. If there is a decrease by more than 10% of the originally booked number, your invoice can only be reduced by 10%. For example, if your retreat was booked for 50 persons, and you contact SLC less than 30 days prior to your arrival date, your invoice can be changed to reflect numbers anywhere between 45 and 55. No changes will be made to the contract on or after arrival. For example, if the last contract sent to you a month before the retreat noted 50 persons, and you arrive with 48, you will be billed for 50 people. Changes to the duration of your retreat may not be made less than 30 days prior to your arrival date. If your stay turns out to be shorter than originally booked, you will be billed for the originally booked duration.
Payment Schedule
- To reserve your date, a 20% non-refundable, non-transferable security deposit is due by the date shown on your contract.
- Final payment is due upon arrival at SLC. If a cheque has not been provided from your school or organization, the group organizer will be required to put the balance owing on a personal or company credit card to ensure that the program can proceed.
Credits/Refunds
SLC does not issue refunds. Please ensure that you have undertaken proper planning to make your visit a success. We appreciate your understanding and cooperation.
SLC reserves the right to cancel any retreat without notice if the above policies are not abided by.